Log in with your Cisco Connection Online (CCO) account to download the .zip file.
Double-check that your terminal software is set to 9600 baud. If the device was previously configured with a different speed, you may need to test 115200 baud. usb console software 3.1 - cisco-usbconsole-driver-3-1.zip
I can provide specific terminal commands or targeted troubleshooting steps based on your setup! Log in with your Cisco Connection Online (CCO)