: Uses keyword matching and AI analysis to automatically detect and close spam tickets.
Automatically adds staff as collaborators when mentioned in a thread.
: Tracks activities performed by agents and users for accountability and security. osticket plugins list
Allows for hierarchical parent-child relationships between tickets.
Sends real-time notifications of new or updated tickets to communication channels. Integrates osTicket notifications with Mattermost channels. UI & Formatting Markdown Support : Uses keyword matching and AI analysis to
: Adds an extra layer of security for staff logins. Popular Community & Third-Party Plugins
Developed and maintained by the osTicket team, these plugins are considered stable and essential for modern help desk requirements like secure email and external authentication. osticket plugins list
Automatically closes open tickets after a defined period of inactivity.